Refund Policy

Customers may request a return within 30 days of receiving an order.

Do not send any item back without contacting us first. If a return is approved, we will provide the correct return instructions and, where applicable, the return address based on the product and order.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

We do not accept returns for used items, items damaged by the customer, gift cards, or final sale / clearance items where clearly marked.

If an order arrives damaged, defective, or incorrect, customers must contact support@trunkora.com within 7 days of delivery and include the order number, a short description of the issue, and clear photos.

For certain low-value items, we may offer a replacement, store credit, or partial refund without requiring a physical return, where appropriate.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or the wrong item was sent.

Once a returned item is received and inspected, any approved refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on the payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

If a customer wishes to cancel an order, they should contact support@trunkora.com as soon as possible. If the order has not yet been processed or shipped, we may be able to cancel it. Once an order has been processed or shipped, it must follow the return process above.